​Trezor.io/start

Not able to receive crypto in your Trezor wallet? Try this

Trezor wallet is counted as one of the top-notch and most-secure wallets that we have with us today because it lets us store our crypto assets in offline storage reducing our worry of funds getting hacked. No matter how amazing and diverse safety features it has, it still gives us a tough time and this makes us annoyed with it. However, despite getting annoyed, we should try to figure out the reasons that have caused any such issues with the Trezor wallet. In today's post, we are going to share some exclusive details on one particular problem i.e. the situation when you are not able to receive crypto assets in your wallet. So, let's take a deep dive into it without wasting a minute.

An unconfirmed or pending transaction At times, your transaction might show a pending status or it might not have got confirmed. So, in that scenario, what you can do is check your transaction ID by navigating to the blockchain explorer of that cryptocurrency that you wish to send to your crypto wallet. For example, if you are trying to transact Ethereum, you may surely go to "EtherScan" which serves as its blockchain explorer. If the transaction is pending, all you can do is wait for some time and get in touch with the support team. Meanwhile, you can try to increase the gas fee to speed up the transaction.

Check if the correct wallet is being used Sometimes, you might not know but you could be in a different wallet. To check if you are using the correct wallet or not, you may surely go ahead by checking the address that you have used in the "Receiving address" option for the respective coin in Trezor Suite. In case you are unable to view this address, it hints towards the fact that you are trying to access a wallet other than the Trezor wallet. In this case, all you need to do is make sure that you are using the apt recovery phrase for your Trezor wallet.

Look for the wrong address type If you send your funds to the address of another coin, then you are likely to face problems. Hence, you need to make sure that you have sent the funds to the correct address of the correct coin. If, by mistake, you have sent the coins to the incorrect address, then you are likely to lose all your crypto funds.

Use natively supported network If you are still not able to receive crypto assets in your Trezor wallet, then it is most likely because of the incompatible network that you are trying to send your crypto to. Well, it is important to note that, Trezor wallet supports coins that can be traded on the Ethereum network. However, if you wish to transact on other networks, you can use Trezor firmware for this purpose. Through this, you can also trade with networks that include Polygon, Arbitrum, as well as Binance Smart Chain.

Summing it up: Just by carrying out a few easy steps, you will be able to receive your preferred crypto tokens in your Trezor wallet. I hope you find the given information meaningful and you'll eventually get benefited from it. For further details, you can navigate to the "Help" section present on their official website. And, if you are seeking support from customer care executives, make sure that you do not share the secret recovery phrase of your wallet under any circumstances.